Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you book a trial class, register for courses, subscribe to our newsletter, or contact us. This includes:

• Contact Information: Name, email address, phone number, and residential address.
• Student Information: Name, age, date of birth, and learning history (for course placement and exam registration).
• Payment Information: Billing details required to process tuition fees (processed securely via third-party payment gateways).
• Communication Records: Records of your correspondence with us via WhatsApp, email, or contact forms.

2. Automatically Collected Information (Cookies & Tracking)

When you visit our website, we automatically collect certain information to improve your browsing experience. This may include:

• Your IP address, browser type, and operating system.
• Pages viewed, time spent on our site, and referring website addresses.
• Cookies: We use cookies to enable core website functionality and analyze site traffic (e.g., via Google Analytics). You can set your browser to refuse all or some browser cookies, but this may affect your user experience.

3. How We Use Your Information

We use the collected data for the following purposes:

• Service Delivery: To schedule trial classes, assign instructors, and manage course enrollments.
• Exam Registration: To register students for external grading exams (e.g., ABRSM, Trinity College London).
• Communication: To send administrative information, such as schedule changes, progress reports, and invoice reminders.
• Marketing & Updates: With your explicit consent, to send you newsletters, promotional offers, and school event invitations (e.g., annual concerts).
• Improvement: To analyze website usage and improve our digital presence and customer service.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal data to third parties. We may share your information only in the following circumstances:

• Exam Boards: Sharing necessary student details with ABRSM, Trinity, or other examination boards for grading purposes.
• Service Providers: Sharing data with trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., hosting providers, payment processors), under strict confidentiality agreements.
• Legal Obligations: When required by law, regulatory requests, or to protect the rights, property, or safety of Liberal Music & Arts School, our students, or others.

5. Data Security and Retention

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required for legal, regulatory, or accounting purposes.

6. Your Rights (Access, Correction, and Withdrawal)

Under the Singapore PDPA, you have the right to:

• Access: Request information about the personal data we hold about you and how it has been used.
• Correction: Request that we update or correct any inaccurate personal data.
• Withdraw Consent: Withdraw your consent for the continued collection, use, or disclosure of your personal data (e.g., unsubscribing from marketing emails).

Please note that withdrawing consent for essential service-related data may affect our ability to continue providing educational services to you or your child.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., social media pages). We are not responsible for the privacy practices or the content of those third-party sites. We encourage you to read their privacy policies before providing any personal information.

8. Contact Us (Data Protection Officer)

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer (DPO) at: